Frequently Asked Questions
Do you have any doubts? In this section we clarify them.
General topics
Commissions
No commissions are applied to our operations.
Documentation
In order to change at the window, only a valid ID such as INE or a valid passport is required, in addition to being of legal age.
After 999 USD or its equivalent in Mexican pesos according to other currencies.
Currencies / Banknotes / Coins
At the window you can exchange from 1 dollar up to $10,000 USD per day or its equivalent in Mexican pesos according to other currencies.
We exchange the most popular currencies in each destination such as US Dollar, Canadian Dollar, Euro, Pound, Brazilian Real, Swiss Franc, Australian Dollar, Colombian Peso.
We do not exchange currencies at the moment.
We do not accept scratched, marked or mutilated bills.
Opening Hours / Branches
The average opening hours of the branches are from 7:00 Hrs to 24:00 Hrs.